Inbound Response Sales & Customer Call Center Program
The Difference
What sets us apart from other order fulfillment companies is that we own, manage, and operate the Call Center staff internally under the same infrastructure that maintains your product distribution. This gives an unparalleled ability to quickly alter capacity to meet client's needs, precisely match our agent skills and experience to your call volume and products, making our operations extremely efficient.
New Technology
As your business needs grow, we are poised to grow with you, offering the latest in equipment, expertise, and training currently available. We take pride in having new technology in our call center that will grow with you as your business grows.
Product Knowledge Benefits
Consider our call center an extension of
YOUR team. Before our employees ever take a call for you, they will be put through extensive training to learn about your products and services. We will work closely with you to ensure that the agents will have the knowledge needed to develop positive interactions with your customers.
Value Added Service
We offer a complete array of
Inbound Response, Sales, and Customer Service Support. We are a perfect fit for partnering with our current fulfillment operation to meet your business needs. We offer various packages based on your call volume and you choose the package to handle the number of projected inbound call and e-mail responses for your business.
Our agents can handle all phases of customer service for your business...
- Answer customer's in-depth questions about your business, products, and services.
- Do live chats with your customers.
- Be an expert in your products and services.
- Build a relationship with your clients and wholesalers.
- Tailor every one of our services specifically to help your customers.
- Be available to you for immediate order searching, inventory verifications, handling your returns and check-ins.
You'll get all of the advantages of a great employee that is located where your products are being stored and processed. The dedicated agent is basically your employee without the normal employee expenses.
You will save on expenses such as:
- Advertising for an employee
- Hiring and Firing
- Employee Management
- Employee Health Insurance and 401 K Benefits
- Office Space and Equipment
- Social Security, Tax, and Unemployment Insurance
You have the final say on who is hired to be your dedicated agent and train them to your specifications if you choose. We will run the ads, do the preliminary interviews and testing and make our recommendations to you. WeFulfillIT.com will pay for health insurance, taxes and 401K. Taking good care of employees is our management style!
