Frequently Asked Questions
Q: Whom do I talk with to get a price quote?
A: Sandy Griffin, President can be reached at 419-720-5380, or you can use our free online quote form by clicking
here.
Q: How long have you been in business?
A: WeFulfillIT.com order fulfillment services is a division of Wrap n' Ship Inc. whom has been in the distribution Business since 1982. The experience and knowledge of retail shipping gives us great advantages with supplier discounts, professional packing knowledge, and financial diversification. We are a profitable company with solid financials and a successful business history.
Q: Many fulfillment houses will not pack fragile items, is that true for you as well?
A: No, we are different then some of the other Order Fulfillment Companies because we welcome fragile, delicate unique items. We have attended training courses on how to pack properly, and welcome food, electronics, glass, and porcelain objects. We also have a "Foam-In-Place" packaging system in our warehouse for an additional packing fee.
Q: Are there any products you will not distribute?
A: Yes, we will not handle illegal contraband, adult-oriented materials, plants, animals, insects, birds, reptiles, hazardous materials, firearms, ammunition, or weapons. We reserve the right to refuse controversial products that we deem unethical.
Q: Can you package and ship food items?
A: Yes we have the knowledge and experience packaging food items and health related products. We are also registered with the FDA to handle the packing of food items. We do not have freezer or refrigeration storage.
Q: What carriers do you support?
A: Currently FedEx, UPS and USPS.
Q: Which USPS Services do you offer?
A: We offer the following USPS Services
Domestic shipments:
- First Class Package
- Priority Mail
- Priority Mail Flat Rate Box (only for items that easily fit in this box)
- Parcel Post
- Media Mail
- Express Mail
International shipments
- First Class Intl
- Priority Mail Intl
- Priority Mail Intl Flat Rate Box (only for items that easily fit into this box)
- Priority Mail Intl Flat Rate Envelope
- Express Mail Intl
- Express Mail Intl Flat Rate Envelope
We do not offer insurance or tracking for USPS packages and prefer to use them on small low value items. Delivery confirmation is available to replace tracking to the door.
Q: Do you have minimum monthly order requirements?
A: Absolutely not. We started order fulfillment services by assisting new start-up businesses, many are home based businesses and a second source of income for energetic entrepreneurs, and we will continue to operate with no minimums.
Q: Why should I outsource my order fulfillment operations?
A: Today's competitive e-commerce businesses demand operational productivity, administrative efficiencies, quick order turn-around times and high customer service values. Outsourcing the back-end distribution is the key to keeping costs down and service high.
- Reduce Warehouse rental space and real estate risk
- Save on extensive employee hiring and training
- Gain a higher level of logistic services
- Reduce back orders, enhance customization
- Reduction in rush job costs
- You no longer will need to purchase and store boxes and packaging materials
- No need for inventory software
- You get a more extensive array of value added services at an affordable rate
Q: What are your set-up fees?
A: We have no set-up fees.
Q: Are there any hidden fees?
A: No, all of our charges are listed in our fee structure.
Q: Can you insert my marketing brochures?
A: Yes we can for an additional charge of $.25 per insert or insert kit. Kits can be assembled with multiple pieces at kiting/assembly rates.
Q: Can you assemble or kit my products?
A: Yes we can, please see price structure for Kitting/assembly.
Q: Is my merchant information confidential?
A: Absolutely, we have a very secure password protected area that you must pass before you are able to access information.
Q: Will my customer information be shared or sold?
A: Absolutely NOT, your customers information is your property not ours. We do not sell or share any order fulfillment data or customer information to third parties unless requested by the Court of Law.
Q: Who insures my inventory while it is in your warehouse?
A: It will be your responsibility to obtain "off-site" insurance. To obtain insurance coverage on your inventory, contact your business policy agent and request that "Off-Site Inventory" coverage be added to your basic policy. This way, your merchandise remains as yours and avoids any additional costs from us to insure it. In the event of loss, you will then receive compensation from your own insurance carrier directly.
Q: Is your warehouse secure?
A: Our warehouse is secure, clean and organized. It is located in a locked fenced in area with Guardian Alarm systems securing all doors and windows. Only approved Management Personnel are able to access the building through the security system.
Q: Who covers damage loss during transit?
A: We will file and handle all damage and loss claim paper work for any transit damage that may occur with the shipping services. FedEx shipments will have an automatic $100.00 damage or loss insurance coverage built into the shipping rates. Additional insurance can be purchased at list rates. Insurance value should be set at your product wholesale rate.
Q: Who files claims for loss or damaged products?
A: We will take care of processing all claims for lost or damaged products in transit. To file claims we will need a copy of a receipt or proof of wholesale value. We would forward all paid compensation to you or apply it to your account, at your option. You can be compensated for your merchandise cost only, not the retail price of the item or extra costs that may incur as a result of the original loss. This is a standard rule of thumb for all the shipping carriers.
Q: How should I convey special delivery instructions (i.e. "Leave package on front porch," etc?)
A: If you have special instructions you can put them in the notes field where you type the order information. Our warehouse staff will read the notes. It is also printed on the packing slip for the recipient to view.
Q: How is inventory handled where some products are components of larger products; singles inside of cases?
A: We would prefer a SKU for one can, and a SKU for one tray. What you would need to do (based on the order volume history for each SKU) is to let us know how many to leave in the cases or trays, and how much of the incoming inventory should go to singles. We can always move cases/trays to singles if you get low. You can set your threshold inventory to notify you if singles are getting low, and we can be notified to move them from the case/tray area. Having a case SKU will save you the expenses of pulling each individual item (.25 each item after the first one in the order) for items already boxed in a case.
Q: Is there a way to give permanent or single-time instructions for how certain items or orders should be labeled for customs on cross-border shipments?
A: Yes, it works best for us if you give a description and value for each item that you ship internationally in the beginning so we can enter and save it in the shipping system. The shipping clerk can than use the description to generate the commercial invoice from a drop down menu saved to your shipper name. You can send it in a document to us via e-mail, and we will enter the details into the shipping systems.
Q: How do I submit orders that I know will require multiple packages?
A: If you have a certain way that you have found best to ship your multiple shipments, you can either let us know in advance how you would like them done or we will use our best judgment.
Q: Once an order has been shipped, how am I informed of this? Do I receive an email for each shipped order with the tracking info and cost of shipping, etc? Or do I just have to login periodically to check on the status of everything? And are all costs calculated and shown right away (upon shipping), or do I have to wait for month-end for all costs to be tallied and presented to me?
A: You will get an automated e-mail and so will your customer if their e-mail address was supplied in the order, stating that the order was shipped and a link to track it. The shipping costs have to be viewed separately; you can view the billing details in the billing section of the secure MIS (Merchant Information Station).
Q: I have more order fulfillment questions, who do I ask?
A: Feel free to call us at the number prominently displayed on all of the pages, or via our contact page.
